Return or Exchange Due To Change Of Mind
Spooky Astronauts will not accept returns or exchanges due to a change of mind. You can change the colour/size or ask for a refund before your order is shipped.
Warranty Returns - Damaged Goods
Spooky Astronauts will happily honour any valid warranty claims, provided a claim is submitted within 7 days of receipt of items.
International customers (outside of Australia) will be required to pre-pay the return shipping; however, we will reimburse you upon a successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Spooky Astronauts to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)